Delete your PAYDER account

Last updated 5 October 2026

You can ask QUAVOX TECHNOLOGIES LTD to delete your account and personal data at any time. This page explains how, what is deleted, and what we must keep.

Option 1: delete it yourself (fastest)

  1. Withdraw or spend any money left in your wallet. An account with a balance cannot be closed.
  2. In the PAYDER mobile app: open Profile, then Delete account, enter your password and confirm.
  3. On the website: log in, open your account menu, choose Delete account, enter your password, type DELETE and confirm.

Option 2: ask us to do it

If you cannot log in, email paydersolu@gmail.com from the email address on your account with the subject “Delete my account”. Include your full name and registered phone number so we can verify it is you. We confirm and complete verified requests within 30 days.

What gets deleted

  • Your name, email address and phone number are removed or anonymised.
  • Your password, transaction PIN, devices and sign-in sessions are removed.
  • Your identity-verification details are removed, except what we must keep as described below.
  • You are signed out everywhere and can no longer log in.

What we must keep

Nigerian financial and anti-money-laundering law requires us to keep records of transactions, and of the checks we did on your identity, for at least five years. These records are kept securely, are not used for anything else, and are deleted when the retention period ends.

Questions

Read our Privacy Policy or contact paydersolu@gmail.com.