We're here to help
Questions about a payment, your wallet, or a biller listing — reach out any time.
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Logged-in customers can also raise a support ticket directly from the app for faster, transaction-linked help.
Log in to raise a ticket →Frequently asked questions
Do I need an account to pay a school fee or biller due?＋
No. Go to Pay a bill, find the biller, fill in the details they ask for, and pay by card or bank transfer as a guest — your receipt is emailed to you.
How do I fund my wallet?＋
Log in, go to Wallet, and either pay instantly by card, or make a bank transfer to one of the listed PAYDER-owned accounts and confirm it — an admin approves transfer-based funding once it’s received.
I forgot my password — what do I do?＋
Use "Forgot password" on the login page to reset it. If you're still stuck, reach out below and we'll help you regain access.
How long do withdrawals take?＋
Withdrawal requests are reviewed and paid out by our team — you can track the status of any request from your Wallet page once you're logged in.